When you engage us to act on your behalf Laurence Anthony Associates collects, uses and is responsible for certain personal data about you. When we do so we are required to comply with data protection regulation and we are responsible as a data controller of that personal data for the purposes of those laws.
We collect and process information from you in the course of providing our financial planning services. This data primarily relates to your financial circumstances but may also include “special category” data such as information about your health if this is necessary for the provision of our services.
We collect information that you provide by corresponding with us by telephone, email, letter, social media or other means, including applying for our services, using our website or online client portals, in discussion with our advisers or other authorised representatives or by participating in feedback or surveys.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
The provision of your name, address and date of birth, as well as other personal data is required from you to enable us to fulfil our regulatory and legal obligations. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
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We may also obtain personal data from other sources as follows:
We use your personal data in order to provide the service you have contracted us to provide. We may also use it to comply with legal obligations, such as fraud prevention, and to maintain records as directed by our regulator, the Financial Conduct Authority.
We will also maintain records as necessary for our legitimate interests, or those of a third party, for example to enable us to respond to enquires you might make in future and to respond to complaints.
We will also collect data where we have obtained your explicit consent to do so, for example to process sensitive personal data or criminal offences information or to provide you with marketing services.
In order to provide our services to you we may share your information with product providers and investment platforms, regulatory bodies, providers of research and risk profiling software and comparison services, the providers of our client management system and any cashflow modelling tools, providers of ID verification and anti-money laundering services, underwriting services, and our legal and other advisers.
We will hold personal data in line with our regulatory and legal obligations as set out by our regulator. We reserve the right to retain data for longer where we believe it’s in our legitimate interests to do so.
You have legal rights under data protection regulation in relation to your personal data. These are:
We have appropriate security measures in place to prevent personal data from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We may use personal data we hold about you to help us identify, tailor and provide you with details of products and services from us that may be of interest to you. We will only do so where we have obtained your consent and have a legitimate business reason to do this and will do so in accordance with any marketing preferences you have provided to us.
We may record, process and store information about your activity in relation to any email newsletters we send to you. We use Mailchimp as our marketing email services provider; this platform is fully compliant with UK and EU data protection law.
In addition, where you provided your consent, we may provide you with details of products and services of third parties where they may be of interest to you.
You can opt out of receiving marketing at any time. If you wish to amend your marketing preferences, please contact us:
By phone: 01625 536325.
By email: firstname.lastname@example.org
By post: Reynard House, Altrincham Road, Wilmslow, SK9 5ND.
If you are not happy with the way we are handling your information, you have a right to lodge a complaint with the Information Commissioners Office. It has enforcement powers and can investigate compliance with data protection regulation (www.ico.org.uk).
We ask that you please attempt to resolve any issues with us before the ICO.
Please contact our Data Protection Officer if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact our Data Protection Officer, please send an email to email@example.com or write to Laurence Anthony Associates, Reynard House, Altrincham Road, Wilmslow, SK9 5ND.